Refund & Cancellation Policy

Last updated: 26 July 2026

Every plan starts with a 30-day free trial, and no card is required to start it. The trial is how you evaluate whether CloudPoultry fits your farm before paying anything.

Free trial

The trial gives you access for 30 days at no cost. If you do not subscribe at the end of it, the account simply stops; you are not charged and nothing is owed.

Subscriptions and cancellation

Paid plans are billed monthly in advance. You can cancel at any time from your account or by contacting us. Cancellation stops all future billing and your access continues until the end of the period you have already paid for. We do not automatically pro-rate or refund the remainder of a period that has already started.

Requesting a refund

If you were charged in error, charged twice, or charged after cancelling, contact us within 7 days of the charge and we will investigate and refund where the charge was not due. Approved refunds are returned to the original payment method through our payment processor and typically appear within 5 to 10 business days, depending on your bank.

What is not refundable

Subscription periods that have already begun and been used are generally not refundable, since the free trial exists to let you evaluate the service first. The same applies where an account is suspended or terminated for breach of our Terms of Service. This policy does not limit rights you have under applicable consumer law.

How to reach us about billing

Email us with your registered account email and the payment reference, and we will respond as quickly as we can during business hours, Monday to Saturday.

Contact

Shree Chintamani Soft Solutions Pvt. Ltd.
Talegaon MIDC, Pune, Maharashtra 410507, India
Email: sales@chintamanisoftsolutions.com
Phone: +91 9689100605